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JonGhost

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JonGhost
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PostedDec 01, 2008 9:18 pm   Last edited by JonGhost on Mar 06, 2009 6:33 pm. Edited 7 times in total

MegaTen Technical Problems Readme

System Requirements
http://megaten.aeriagames.com/info/sysreq

Minimum Specifications

Operating System: Microsoft Windows XP, Vista
Processor: 1.3 GHz Intel Pentium III
Memory: 512 MB RAM
Graphics Card: GeForce4, ATI RADEON 8500 or better
Sound: DirectX 8.1 compatible sound card
Hard Drive: 3.5 GB free space
Network: Cable Modem/DSL

Recommended Specifications

Processor: 3.0 GHz Intel Pentium IV
Memory: 1 GB RAM or more
Network: At least 1.5Mbps ADSL
Graphics Card: GeForce 7800, Radeon X1800, or better with 128MB VRAM


Installing MegaTen
Make sure to download the game from Aeria Games's official mirror sites and not any other version. The Aeria version will have the Cerberus server.

Once the download is finished, install the client. You will need administrative rights to run the installation and play the game.


Trouble downloading?
If you're using wireless, try plugging yourself in (also known as "hardwiring").

Try clearing your browser information. Open your internet browser and follow these steps:
Internet Explorer
1. Tools
2. Delete Browsing History...
3. Delete all (You can also just choose to delete Temporary Internet Files and Cookies if you don't want to lose the rest of your saved stuff)

Mozilla Firefox
1. Tools
2. Clear Private Data...
3. Check the boxes next to Cache, Cookies, and Authenticated Sessions and click "Clear Private Data Now"

You may also want to try a download manager such as FlashGet:
http://flashget.com/en/download.htm


Hints for Windows Vista Users
Right-click the shortcut to MegaTen and click on "Run As Administrator"

You can try using Compatibility Mode if MegaTen is not working for you
1. Go to the C:\AeriaGames\MegaTen folder
2. Right-click ImagineUpdate.exe
3. Click on "Properties"
4. Choose the "Compatibility" tab
5. Under the "Compatibility Mode" section, check the box next to "Run this program in compatibility mode for"
6. Click on the drop down menu and choose "Windows XP (Service Pack 2)"
7. Click Ok to confirm the changes

MegaTen may not run properly if UAC/User Account Control is turned on. UAC is the prompt asking if you want to Allow or Deny whatever program is trying to run. It's the thing that prompts you after every single thing you try to run.
To disable UAC:
1. Go to your Start Menu
2. Click on Control Panel
3. Search for "UAC" (Search is the box in the upper right)
4. Click on the link to "Turn User Account Control (UAC) on or off"
5. Uncheck the box next to "Use User Account Control (UAC)"
6. Click Ok

It is not necessary to turn off UAP/User Account Protection (as far as we know at this time). It's the program that continually prompts for the administrative password if you try to change certain system details.
To disable UAP:
1. Go to your Start menu
2. Click on Control Panel
3. Click on System and Maintenance
4. Go to Administrative Tools
5. Open System Configuration
6. Go to the Tools tab
7. Choose Disable UAP
8. Click Launch
10. Reboot


DirectX and Drivers
Make sure you're running the latest version of DirectX. This can be downloaded and installed for free using the link below:
Microsoft DirectX End-User Runtime

You should also go to your graphics card manufacturer's website and download the latest drivers for your graphics card:
ATI | NVIDIA | Intel | Creative Labs | SiS | VIA

If you're getting errors saying it's the wrong driver even though you've made sure you selected all the right options, then go to your computer manufacturer's website and download the correct drivers from there:
Alienware | Dell | HP | Lenovo | Sony


Unable to Launch the Game after Installation
If you are experiencing problems trying to launch the program after a successful installation, please try the following:
1. Re-boot the system and try launching the program again.
2. Close all other running applications.
3. Make sure you have the latest drivers for your system (links to computer manufacturer sites are above).

Connection and Patching Issues
You MUST be an administrator or have administrative rights to install patches and updates. Make sure you're running as an administrator. If you're not sure how to check, follow these instructions:
1. Start Menu
2. Control Panel
3. Users/User Accounts
4. What does it say under your name?

1. Go to your Start Menu
2. Click on "Run" (For Vista users, this will be under "All Programs" ---> "Accessories")
3. Type in "cmd" and click "Ok"
4. Type in "ping 72.55.177.85" and hit Enter
5. Type in "ping 74.125.45.100" and hit Enter
6. Right-click and choose "Select All"
7. Paste the information in your new topic

Make sure ImagineUpdate.exe, _ImagineUpdate.exe, and ImagineClient.exe are all allowed through your firewalls and antivirus.

Do you have Internet Explorer running properly? MegaTen uses Internet Explorer settings to run the game. Make sure it's set to Automatically Detect:
1. Open Internet Explorer
2. Tools
3. Internet Options
4. Connections tab across the top
5. LAN settings
6. Check the box next to "Automatically Detect"
7. Click Ok
8. Click Ok

As of right now, the following ports have been registered as used by MegaTen:
80 - _ImagineUpdate.exe, the patcher. This is the universal default internet port. If you have internet, it's open
10666 - ImagineClient.exe, the actual game process.

You can also try the manual patcher


Memory and Performance
You can maximize your available memory and increase the overall performance of the game by doing the following:
  • Shutting down all other programs
  • Defragmenting your hard drive (Only recommended if you haven't done this for a while)
  • Set your page file to 1.5x your RAM size:
    1. Right-click My Computer and click Properties
    2. "Advanced" tab
    3. Performance --> Settings
    4. "Advanced" tab
    5. Virtual Memory --> Change...



MegaTen is crashing to the desktop with no error messages
This problem can be caused by several different things. Here's a list of the most common culprits associated with these crashes:
  • Make sure the game has been installed properly.
  • Make sure DirectX 9.0c has been installed properly.
  • Make sure you have the latest drivers for your video card.
  • Make sure you have the latest drivers for your sound card.
  • Make sure Virtual Memory is enabled on your system.
  • Run Scandisk.
  • Run Disk Defragmenter.
  • Try exiting the game, rebooting your machine, and re-entering the game.
  • If you're using Vista, look above at the Hints for Windows Vista Users

#Note: That if your system crashes to the desktop while playing MegaTen, you should probably reboot your computer before starting a new client. Otherwise, DirectDraw or DirectSound may be in a locked state, and the game will be unable to properly use your sound or video hardware.


Power Management
If your computer is equipped with a Power Management feature, you may want to disable it (Control Panel --> Power Management). When Power Management is enabled, the following problems may occur:
  • The game may crash or go to a blue screen when sleep mode activates. The Windows mouse cursor may not appear when the computer returns from sleep mode.
  • The monitor may go to a black screen while you are playing or when sitting at one screen for long periods of time.



Administrative Rights
Administrative rights allow a user to make changes to a computer, its settings, access rights, files, user accounts, etc. These are REQUIRED to install and run MegaTen.


Windows Firewall
To add your game to the Windows Firewall exception list, please do the following:
1. Click Start and then click Control Panel.
2. In the control panel, click on Windows Firewall.
3. Open the Exceptions tab, located under Programs and Services, and click the Add Program button. In the Add a Program dialog, click Browse and locate the application you wish to allow.
4. Click Ok to apply the changes


If you used to be able to play and cannot anymore
Try disabling Automatic Updates and using System Restore.
Restore the system to whenever you could play the game:
Disabling Automatic Updates
1) Start Menu
2) Control Panel
3) Automatic Updates
4) Choose "Notify me but don't automatically download or install them."
5) Click "Ok"

System Restore
1) Start Menu
2) All Programs
3) Accessories
4) System Tools
5) System Restore
6) Restore my computer to an earlier time
7) Choose a system restore point that is around the time when you could play the game.


Alternately, you can create a restore point in case you're afraid something might happen in the future that won't allow you to play:
1) Start Menu
2) All Programs
3) Accessories
4) System Tools
5) System Restore
6) Create a restore point
7) Enter in a "Restore point description" then click "Create"


If you still have problems...
Once you've read this post, if you still have troubles, the following points could be useful when posting:
  • Subject: Try to make the issue as clear as possible.

  • Details: When, how and what exactly happens should be covered in detail.
    Screenshots would help as well. Here's a guide on screenshots:
    http://forums.aeriagames.com/viewtopic.php?t=8290

  • System Information: Be sure to include your system information when posting:
    1. Start Menu
    2. Run
    3. Type "dxdiag" and press Enter
    4. Press "Save All Information" button
    5. Save the file wherever you can find it
    6. Open that file
    7. Copy and paste all of "System Information" and "Display Devices" into your post.

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JonGhost

GameSage: Forum
JonGhost
Joined
20 Feb 2007
Posts
14697
Location
Colorado United States
PostedDec 01, 2008 9:19 pm   Last edited by JonGhost on Apr 02, 2009 10:19 pm. Edited 11 times in total
List of Known Issues

  • Mismatch Error
    See this thread:
    http://forums.aeriagames.com/viewtopic.php?t=310591
  • The installer isn't running!
    The installer is very large and takes a lot of time to verify the files and begin to run. There are some cases where the "Verifying" window will not appear or will take a long time to appear. Give it several minutes to finish verifying the download (some people reported up to 30 minutes).
  • ALT+TAB out of full screen crashes MegaTen
    This is because that feature is not currently allowed. A request has been sent in to the development company to change that.
  • Visual C++ Error on Patcher
    This is most probably due to a corrupted updater. sirteffy has uploaded his Updater files here as a temporary fix:
    http://forums.aeriagames.com/viewtopic.php?t=249034
  • Invalid Username/Password
    Make sure you downloaded the correct MegaTen client:
    http://megaten.aeriagames.com/download
    You may need to use all lower-case for the username and proper case for the password. (Thanks to Shella45 for this hint)
  • The updater cannot find files or says the server is under maintenance when it is not
    -One source of these problems is a corrupted or otherwise invalid ImagineUpdate.dat file. Download this file and place it in your MegaTen folder (it should ask you to overwrite the invalid one):
    http://rapidshare.com/files/206953528/ImagineUpdate.dat
    http://www.4shared.com/file/91813667/e7f7d84e/ImagineUpdate.html

    OR

    Open ImagineUpdate.dat using Notepad and copy and paste the following:
     

    -Another possible cause would be firewall or antivirus issues, which are covered in the first post.
  • 10009 Error
    Tthe 10009 error is an error while rendering the graphics. That does not mean you are 100% unable to play, try turning all the graphical settings to low or off. You may also want to try lowering your resolution to the game's resolution and color mode to 16-bit.

    To change the graphical settings without logging in (in case it crashes before you can get to the options menu), go to your MegaTen folder and edit the InsideOption.txt file in Notepad. With all my graphical settings turned down, it shows this. You can just clear your InsideOption.txt file and paste this in it if you want:
     
    -BgmPlay true
    -BgmVolume 0.5
    -BoneLodRange 0.0
    -CharacterDistance 1000.0
    -DrawLengthDiameter 0.2
    -DrawSky false
    -EffectDistance 1000.0
    -Fog false
    -Gamma 254
    -Glow false
    -KeyboardMode type1
    -Loot false
    -MouseWheelMode type1
    -OutputChatLog false
    -SePlay true
    -SeVolume 0.5
    -Shadow false
    -ShortcutMax 10
    -ShortcutWindowType 0
    -SordBlur false
    -TextureQuality 3.0
    -WindowQuake false  



Also, you can download and install the following font files (From briwanderz):
msmincho.ttc
msgothic.ttc

Teck

Rank 0
Teck
Joined
21 Nov 2006
Posts
62
PostedDec 01, 2008 9:58 pm
Subject: Character Movement

Details: After being in the game for a few minutes, usually 4 minutes, my character begins to start twitching in a way. It will take a few steps but stop before getting to the spot I want it to get too. After a few more minutes, usually 1 or 2, my avatar will move but it wont actually go anywhere. I tried using a skill when I got stuck like this and I seemed to get closer to the demon but then my character just jumped back to where I got stuck at.

Screenshots: http://s259.photobucket.com/albums/hh314/Teckmex/Megaten/
Don't see how I can take any better shots to show whats wrong.

------------------
System Information
------------------
Time of this report: 12/1/2008, 22:22:38
Machine name: YOUR-LK4RLMSU41
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
Language: English (Regional Setting: English)
System Manufacturer: Compaq Presario 061
System Model: DN025A-ABA S5200CL NA310
BIOS: BIOS Date: 08/13/03 17:16:52 Ver: 08.00.08
Processor: AMD Athlon(tm) XP 2600+, MMX, 3DNow, ~2.1GHz
Memory: 1280MB RAM
Page File: 605MB used, 2448MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 7600 GS
Manufacturer: NVIDIA
Chip type: GeForce 7600 GS
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_02E1&SUBSYS_0380196E&REV_A2
Display Memory: 512.0 MB
Current Mode: 1024 x 768 (16 bit) (60Hz)
Monitor: COMPAQ FP7317 Flat Panel Monitor
Monitor Max Res: 1280,1024
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.7824 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/7/2008 13:33:00, 6058112 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 10/7/2008 13:33:00, 6133856 bytes
Device Identifier: {D7B71E3E-41A1-11CF-4E64-8B2303C2CB35}
Vendor ID: 0x10DE
Device ID: 0x02E1
SubSys ID: 0x0380196E
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

YukiShiido

Rank 0
YukiShiido
Joined
11 Jun 2007
Posts
60
PostedDec 01, 2008 10:01 pm
I don't seem to be able to play the game in full-screen mode; windowed works fine, but full-screen takes me to the login prompt, then suddenly shuts off.

KolienValeth

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Joined
22 Mar 2008
Posts
52
Location
midgard Italy
PostedDec 04, 2008 4:17 pm
I have 4 giga of ram, my vista is 32bit i have played for 2 days before the "updating" of the updater. Now i have this c++ runtime error coming from nothing and no one can tell me what i have to do^^'

JonGhost

GameSage: Forum
JonGhost
Joined
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Posts
14697
Location
Colorado United States
PostedDec 04, 2008 4:23 pm
Have you tried uninstalling, deleting the MegaTen folder, and reinstalling MegaTen?

TalonArkz

Rank 0
Joined
29 Sep 2007
Posts
25
Location
Tucson United States
PostedDec 04, 2008 9:52 pm
Connection and Patching issues.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jeremiescomp>ping 72.55.177.85

Pinging 72.55.177.85 with 32 bytes of data:

Reply from 72.55.177.85: bytes=32 time=125ms TTL=46
Reply from 72.55.177.85: bytes=32 time=128ms TTL=46
Reply from 72.55.177.85: bytes=32 time=134ms TTL=46
Reply from 72.55.177.85: bytes=32 time=128ms TTL=46

Ping statistics for 72.55.177.85:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 125ms, Maximum = 134ms, Average = 128ms

C:\Documents and Settings\Jeremiescomp>ping 64.233.167.99

Pinging 64.233.167.99 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.233.167.99:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Jeremiescomp>


ok, so i take it one of the files isn't getting through, but which one?
also i've tried uninstalling and reinstalling as well as re-downloading the setup from the site.
also, did i paste the right info?

JonGhost

GameSage: Forum
JonGhost
Joined
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Posts
14697
Location
Colorado United States
PostedDec 04, 2008 10:24 pm
Sorry, I posted the wrong address for the second ping test. It's corrected now.

What error message are you getting when you try to patch?

TalonArkz

Rank 0
Joined
29 Sep 2007
Posts
25
Location
Tucson United States
PostedDec 05, 2008 12:34 am
oh right, when i update the mismatch error, but when i run straight from the client i now get this "a error has occured in the system" message when i try to log

JonGhost

GameSage: Forum
JonGhost
Joined
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Posts
14697
Location
Colorado United States
PostedDec 05, 2008 1:10 am
After you replace the DAT file to fix the mismatch error, you need to run the patcher again.

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